At Midnight Sun Education & Training Solutions LLC (MSETS), we are dedicated to maintaining a supportive and conducive learning environment for all our students. However, we understand that grievances may arise from time to time. Therefore, we have established the following grievance policy to address and resolve any concerns:
1. Informal Resolution:
If you have a grievance, we encourage you to first attempt to resolve it directly with your instructor. We believe that many issues can be effectively resolved through open communication and dialogue at the source.
2. Formal Resolution:
If you feel that your concern has not been adequately addressed or resolved by speaking with your instructor, you may escalate the matter by sending an email to the Managing Director at msetsllc@gmail.com. In your email, please outline your grievance, detail the steps you have taken to address it and provide information on the outcome thus far. The Managing Director will review your grievance and work with you to find a resolution.
3. External Resolution:
If, after communicating with the Managing Director, you still feel that your grievance has not been resolved satisfactorily, you have the option to file a complaint with the Alaska Commission on Postsecondary Education (ACPE). You can request a complaint form by emailing EED.ACPE-IA@alaska.gov or by visiting their website at https://acpe.alaska.gov/ConsumerProtection for more information on how to proceed.
At Midnight Sun Education & Training Solutions LLC (MSETS), we take all grievances seriously and are committed to addressing them in a fair and timely manner. We encourage open communication and cooperation from all parties involved to ensure that every concern is addressed appropriately.
If you have any questions or require further assistance regarding our grievance policy, please do not hesitate to contact us.